YES! A common practice for “spammers” is to call into a phone system and after they receive the automated attendant for voicemail they attempt to access unsecured voicemail boxes. These mailboxes can then be manipulated into making outbound calls. Using a password prevents mailbox abuse.
Knowledge Base
NEC Phone Systems
No, we configure voicemail on an extension by extension basis. This prevents callers from leaving voicemails at mailboxes which aren’t checked regularly.
Exacq
Open the ExacqVision app on your computer:
Exacq NVR’s are licensed per camera connected at the same time. For instance if you had 20 cameras you would need a 20 camera license. Maintaining current licensing for your NVR’s is important because it includes updates to the ExacqVision server software. New features and camera support are added each quarter. Licensing also maintains the hardware warranty on your unit in the event of a physical failure on the unit.
Honeywell Security
TotalConnect2 can be accessed from the following link on your computer:
https://rs.alarmnet.com/totalconnect2
From your iOS (iPhone, iPad) device:
https://itunes.apple.com/us/app/total-connect-2.0
From your Andorid device:
https://play.google.com/store/apps/details?id=com.alarmnet.tc2
AT&T phased out the 2G network to make room for more current technologies such as 4G and 3G technology. Some older alarm panels used 2G cellular as either the primary or secondary communications method. We should have contacted you if your primary communications method was going away as part of this phase out. If you haven’t received a call, you most likely have nothing to worry about.
Posted below are user guides to various Honeywell systems. Please reach out to us if you are unsure which system you have.
Bosch Security
Yes and no. Depending on the model number and how your alarm panel communicates an app is possible. Please contact us for more details about the configuration process.
Your alarm panel can communicate with any combination of the following:
- phone line (POTS)
- cellular network
- IP (internet)
Call for service is displayed when there is an issue with the security panel itself, not an outlying device. In this case there is nothing the client can do except call us to setup a service call so we can investigate further.
Flo Logic
This means the unit has been disabled either manually or by your security system. You can press the HOME button on the keypad and it should open the valve and restore water flow to the home.
The system has two modes for operation HOME and AWAY. The difference is when in HOME mode the FloLogic unit has a higher tolerance for water flow. The unit monitors water flow and volume using the main water line into your home. When in HOME it allows continuous water flow for a longer period of time, sometimes 30 minutes. When in AWAY mode, the unit will only allow water flow for around 5 minutes before it goes into alarm and turns off the water.
The time allowances are customizable so contact us if you need to adjust the timing.
If the battery in the FloLogic system is below the minimum voltage required for operation the system shuts off. This is often prevented by regular yearly maintenance where NCI technicians check the voltage of all your batteries. However, if this does happen please call and we can install a new battery for the system.
Paxton
Paxton tutorials to modify settings in software can be found on their website here
Allworx
Any mobile device (e.g. iPhone, iPad, Android) enabled with the Allworx Reach application is an independent device. You can include it in your call routes just like any other phone. The device can be set to ring based on your call routes and presence setting, so it can ring independently, simultaneously with a desk phone, or in any order you choose.
The Allworx Reach application uses Wi-Fi or a cellular carrier data network to connect to the Allworx server. When using the Allworx Reach application to make a call, the Caller ID originates from the Allworx server, so the Allworx server or the carrier connected to the Allworx server generates the caller ID presented to the other party.
Yes. The Allworx Reach application shows real time status of all the messages in your voicemail box. When displaying the Voicemail tab, the screen shows the available messages. Listen to the messages in any order and pause, forward, or delete the messages.
Qualsys (Alarm.com)
Do you have questions about using the Alarm.com website or mobile app? Please click here to visit the Alarm.com customer knowledge base. If you are unable to find answers to your questions there, feel free to reach out to us anytime for further assistance.
Posted below are user guides for Qualsys alarm panels. Please reach out to us if you are unsure about which system you have.
Alarm Monitoring
In the event of an alarm, the monitoring center will contact you from the following phone number: (704) 838-8000
NCI highly recommends putting this number in your phones contact list. This will ensure you know any calls from this number are high priority and should always be answered.
This is also the best phone number to call if you need to place your alarm system on test.